MUUD delivers integrated mental health and performance optimization care, including:

Yes — every new client receives a complimentary administrative consultation to discuss services, pricing, and next steps.

If you decide to move forward, we schedule your initial evaluation.

Your initial evaluation is a comprehensive clinical assessment with our provider, typically Dr. Hoes.

This appointment helps determine your treatment plan and membership level.

MUUD operates on a membership-based model, offering:

MUUD is a private practice.

We provide itemized receipts (called superbills) so you may request reimbursement from your insurance carrier if eligible.

Superbills are emailed shortly after sessions.

Appointments are booked online, with automated reminders via text or email.

Your schedule is reviewed regularly to make sure reminders and session links stay accurate.

We proactively monitor refill timelines so clients are never without needed medication.

Controlled prescriptions are managed directly by your provider, and our team helps coordinate pharmacy communication.

Life happens — we understand.

Same-day cancellations may be rescheduled twice per month without penalty.

If you miss an appointment, we reach out to reschedule and coordinate next steps.

Maintaining consistency is important for clinical progress and scheduling flow.

If you decide to discontinue care:

You’ll be offered a termination appointment to review next steps

Billing continues through the end of your active month

A termination form is completed and signed for safe discharge

This ensures continuity and appropriate aftercare.

Accounts with unresolved payment failures are immediately suspended until resolved.

After 30 days without payment, administrative termination will be considered per policy.

We aim to respond to inquiries within 24 hours and keep communication proactive through: